return and exchange policy?
Every purchase is
backed by our 100% satisfaction guarantee.
If you're not happy with your purchase, just send it
back to us within 14 days from the time you received
it. Just follow the return steps on the back of the
invoice that came with your order. Please keep in
mind that refunds are for the cost of the
merchandise only and return shipping charges are
If you return
something that has been used, worn, altered, is
missing items, or is without the original packaging
or garment tag it can't be credited back to your
account. So please double-check to make sure you've
included all of the pieces and packaging before you
return it. Keep in mind that there may be a minimum
15% restocking fee for returned items that fall
outside our normal return guidelines, including
unauthorized refused packages. There is also a
minimum 15% restocking fee if more than five of one
item is ordered and returned.
We can't take
certain items back unless they're returned in the
original, unopened factory-sealed packaging.
These include: wigs, facial hair or any other
artificial hair including hair pieces, hair
clips/extensions, headbands, barrettes, hair
accessories, and hats with attached hair, teeth,
fangs, undergarments, hosiery, video tapes, DVDs,
CDs, shoes & boots (does not apply to shoe covers,
boot tops, or costume shoes designed for indoor use
only or one time wear), eyelashes and cosmetics.
Personalized items cannot be returned unless they
are incorrect due to a manufacturer error. Special
Order Items, props that require special delivery,
partial party packs, disposable helium tanks, and
any item that has been worn, used, or altered are
not returnable. Wholesale purchases and volume
discount orders are also not returnable.
Costume styles can change without notice due to a
change in the manufacturer's production. These
changes, no matter how slight, are beyond our
control. We apologize for any inconvenience. We'll
post any changes made to costumes in the web site
descriptions and images as soon as we find out about
them. Thank you for being patient with us with this
In order to process
your return as quickly as possible, please be sure
to send your return via a traceable method to the
Please return all
Southampton, NY 11968
To initiate a return,
access your order online
return products require a RAN (Return Authorization
Number) to be initiated within 14 days of delivery.
Returns can be initiated from the website
return must be received within 14 days of initiating
Please Note: Your return must be sent via a
If you return the
item without the ability to track the delivery and
we don't receive the item, we will not be
responsible for refunding the order.
We do not accept exchanges. If you need a different
product or a different sized item or costume, you
must place a new order for the needed replacement
item(s) and return the item(s) you have already
received. We do this is because the item you want
could be out of stock at the time we receive your
For your convenience
we now offer UPS Flexible Returns, a new
optional program designed to make returning an item
easier for you. You can initiate your return, print
your label and request a package pick up all from
your own computer. Just follow the instructions in
our Initiate Return Section to print the shipping
label. You can take the package to any UPS Store,
drop off location, or take advantage of our door to
door service and schedule a free pickup from your
postal carrier at
that simple and hassle free! We'll deduct the
economical shipping rate of $7 from the amount of
your return credit. If the cost of your returned
item(s) is $7 or less we recommend using a different
method to return your item(s). Clicking on the
"Print Shipping Label" button on the Return
Confirmation Page will initiate the UPS Flexible
Returns Program. Please Note: the UPS Flexible
Returns Program is only available for US customers.
International Customers, please use the traditional
Returns Label Instructions:
The UPS Flexible
Return label can only be used in the United States.
Alaska and Hawaii origins are UPS only.
Make sure there
are no other tracking labels attached to your
Fold the printed
label at the dotted line.
Place the folded label over the original shipping
label and cover it completely with clear plastic
shipping tape. Make sure not to cover any seams or
closures with the label.
Drop off our
package in either two ways:
UPS - Our preferred
and fastest method.
Take your package to a UPS drop box, a UPS Store
nearest you: Find the
Closest UPS Service Location or give
it to your UPS driver.
US Post Office.
Place the package in your residential mailbox, give
it to your US postal carrier, or drop it off at any
US Post Office or collection box.
packages weighing more than 70 lbs. to a UPS
All web initiated
requests will receive an automatic confirmation
followed by an email confirmation. If you do not
receive an email confirmation the security on your
computer is not allowing our email to be delivered
to you. Please contact us at 1-800-247-8432 and
we'll help you with your return. If you choose to
call or email us about your return, please include
the following information:
brief description of the issue
item damage or shortage, if applicable
How long will it
take to receive my refund?
Once your return has been received, allow 2-3 weeks
for your refund to be processed if you paid with a
credit or debit card. If you paid by check or money
order, allow 3-4 weeks for your refund check to
arrive. Please Note: this timing can vary based on